REFUND & CANCELLATION POLICY

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Accord Hôtel aims to provide a clear and fair reservation cancellation process.

1. Cancellation

Guests may request cancellation of their reservation by contacting Accord Hôtel using the contact information provided in their booking confirmation.

The applicable cancellation conditions will depend on the reservation and will be communicated to the guest at the time of booking.

2. Refunds

Where a reservation qualifies for a refund, the refundable amount will be determined according to the cancellation conditions applicable to that reservation.

Refunds will normally be made using the original payment method where technically possible.

Processing times may vary depending on the payment provider.

3. No-Show

If a guest does not arrive for a confirmed reservation without notifying the hotel, the reservation may be treated as a no-show and may be subject to applicable charges.

4. Early Departure

Guests who shorten their stay after check-in may be charged according to the conditions applicable to their reservation.

5. Hotel Cancellation

If Accord Hôtel is unable to honor a confirmed reservation for reasons attributable to the hotel, the hotel will make reasonable efforts to provide an appropriate alternative.

Where an appropriate alternative cannot be provided, the guest may be eligible for a refund of amounts paid for the affected reservation.

6. Special Circumstances

Requests relating to emergencies or exceptional circumstances will be considered individually by hotel management and may require supporting documentation.

7. Contact

For cancellations, modifications or refund requests:

Accord Hôtel – Yaoundé Nkomo
Number: +237 674 221 632
Email: support@accordhotel.org